---
title: ANNOUNCING VBA'S NEW OMNICHANNEL CUSTOMER SUPPORT SOLUTION – VBAVOICE
description: We have officially launched our omnichannel customer support solution, VBAVoice! The VBAVoice platform delivers the power and convenience of an Intuitive Voice Response (IVR) application, instant messaging, and push notifications with real-time integration to VBAGateway through a cloud-based solution. Through the connection to VBAGateway, critical information like provider eligibility, claims, authorizations, enrollment, and member eligibility for both standard and non-standard benefit plans is accessed with rapid speed.
---

[![VBA Software](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/logo.png)](https://www.vbasoftware.com/)

- [BLOG HOME](https://blog.vbasoftware.com/)
- [VISIT VBA SOFTWARE](https://www.vbasoftware.com/)
- [CONTACT US](https://www.vbasoftware.com/contact.php)
- [REQUEST A DEMO](https://www.vbasoftware.com/request-a-demo.php)

- [BLOG HOME](https://blog.vbasoftware.com/)
- [VISIT VBA SOFTWARE](https://www.vbasoftware.com/)
- [CONTACT US](https://www.vbasoftware.com/contact.php)
- [REQUEST A DEMO](https://www.vbasoftware.com/request-a-demo.php)

- PRODUCTS 
    - ![VBA Software](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/vba-software-white.png)
    - Cloud-Based Benefits Administration
    - [Overview](https://www.vbasoftware.com/software.php)
    - Features
    - [Claims](https://www.vbasoftware.com/claims.php)
    - [Eligibility](https://www.vbasoftware.com/eligibility.php)
    - [Provider](https://www.vbasoftware.com/provider.php)
    - [Customer Service](https://www.vbasoftware.com/customer-services.php)
    - [Ancillary](https://www.vbasoftware.com/ancillary.php)
    - [Administration](https://www.vbasoftware.com/administration.php)
    - ![VBA Gateway](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/vba-gateway-white.png)
    - Self-Service Web Portal
    - [Overview](https://www.vbasoftware.com/vba-gateway.php)
    - Portals
    - [Member](https://www.vbasoftware.com/gateway-member-terminal.php)
    - [Employer](https://www.vbasoftware.com/gateway-employer-terminal.php)
    - [Provider](https://www.vbasoftware.com/gateway-provider-terminal.php)
    - [Agent/Broker](https://www.vbasoftware.com/gateway-agent-broker-terminal.php)
    - [Online Enrollment](https://www.vbasoftware.com/gateway-online-enrollment.php)

- SERVICES 
    - Business Services
    - Utilize VBA Business Analysts
    - [Overview](https://www.vbasoftware.com/business-services.php)
    - IT Services
    - Extend Your Backroom IT Services
    - [Overview](https://www.vbasoftware.com/it-services.php)
  
  
  INNOVATION 
    - ![VBA Intelligence](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/icon-vbai-white.png)
    - Cognitive Business Software
    - [Overview](https://www.vbasoftware.com/vbai-ai-machine-learning.php)
    - Automated Efficiency
    - Leverage RPA Capabilities
    - [Real-Time Claims Payment](https://www.vbasoftware.com/real-time-claims-payment.php)
    - [Robotic Process Automation](https://www.vbasoftware.com/process-automation.php)

# News & Events

[Back to Blog](https://blog.vbasoftware.com/)

# ANNOUNCING VBA'S NEW OMNICHANNEL CUSTOMER SUPPORT SOLUTION – VBAVOICE

 February 6, 2020

![VBA News and Events](https://app.hubspot.com/settings/avatar/4e57e4fd1072721679c625ce3e0d1487)

- [Tweet](https://twitter.com/share)

We have officially launched our omnichannel customer support solution, VBAVoice! The VBAVoice platform delivers the power and convenience of an Intuitive Voice Response (IVR) application, instant messaging, and push notifications with real-time integration to VBAGateway through a cloud-based solution. Through the connection to VBAGateway, critical information like provider eligibility, claims, authorizations, enrollment, and member eligibility for both standard and non-standard benefit plans is accessed with rapid speed. [Download our brochure or schedule a demo to learn more.](https://bit.ly/3739alN)

 Topics: [Blog](https://blog.vbasoftware.com/tag/blog)

![logo-footer](https://blog.vbasoftware.com/hs-fs/hubfs/logo-footer.png?width=511&name=logo-footer.png)

 

| CONTACT US |  |  |  |
| --- | --- | --- | --- |
| ![Location](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/icon-footer-loc.png) | W180 N11711 River Lane Germantown, WI 53022 |  |  |
| ![Phone](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/icon-footer-phone.png) | 1.866.731.1571   \|    | ![Email](https://blog.vbasoftware.com/hubfs/VBA_Software_March2019/Images/icon-footer-mail.png) | [Contact Us](https://www.vbasoftware.com/contact.php) |

[VIDEOS](https://www.youtube.com/user/VBASoftware)

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