VBA Knowledge Center

ANNOUNCING VBA'S NEW OMNICHANNEL CUSTOMER SUPPORT SOLUTION – VBAVOICE

Written by VBA News and Events | February 6, 2020

We have officially launched our omnichannel customer support solution, VBAVoice! The VBAVoice platform delivers the power and convenience of an Intuitive Voice Response (IVR) application, instant messaging, and push notifications with real-time integration to VBAGateway through a cloud-based solution. Through the connection to VBAGateway, critical information like provider eligibility, claims, authorizations, enrollment, and member eligibility for both standard and non-standard benefit plans is accessed with rapid speed. Download our brochure or schedule a demo to learn more.